National Do Not Call Registry

Updated March 2017   Fact Sheet PDF


Introduction

Since 2009, there have been significant increases in the number of illegal sales calls—particularly robocalls—because internet powered phone systems make it cheap and easy for scammers to make illegal calls from anywhere in the world and to display fake caller ID information, which helps them hide from law enforcement.

 

Registering

Add your phone number for free by visiting donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236).

 

If you register online, you will receive a confirmation email from donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.

 

The National Do Not Call Registry is only for personal phone numbers. Business-to-business calls and faxes are not covered.

 

Unregistering

You can delete your number by calling 1-888-382-1222 from the telephone number you want to delete. Your number will be off the registry the next day, and telemarketing lists will be updated within 31 days.

 

After Registering

The Do Not Call Registry prohibits sales calls. You still may receive political calls, charitable calls, debt collection calls, informational calls, and telephone survey calls.

 

In addition, companies may still call if you have recently done business with the company, or if you have given the company written permission to call you. However, if you ask a company not to call you again, it must honor your request. Record the date of your request.

 

Filing Complaints

To file a complaint, visit donotcall.gov or call 1-888-382-1222 (TTY: 1-866-290-4236).

 

Response Times

Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.

 

Timeline

Your phone number should show up on the registry the next day. Most sales calls will stop once your number has been on the registry for 31 days. You can verify that your number is on the registry by visiting donotcall.gov or calling 1-888-382-1222.

 

Penalties

Those who violate the National Do Not Call Registry or place an illegal robocall can be fined up to $16,000 per call.

 

This fact sheet is a collaboration of the Center for Arkansas Legal Services and Legal Aid of Arkansas, Inc. These nonprofit organizations provide free legal assistance to eligible Arkansans who meet income, asset, and other guidelines. Legal assistance may also include advice and counsel, brief services, or full representation depending on the situation. For more information about civil legal aid in Arkansas, please visit arlegalservices.org. For information specific to Legal Aid of Arkansas, Inc., visit arlegalaid.org. Apply for services online or by calling 1-800-9-LAW-AID (1-800-952-9243).
The information and statements of law in this fact sheet should not be considered legal advice. This fact sheet is provided as a broad guide to help you understand how certain legal matters are handled in general. Courts may interpret the law differently. Before you take action, talk to an attorney and follow his or her advice. Always do what the court tells you to do.
Content provided by: Center for Arkansas Legal Services

 

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