Updated October 2020   Fact Sheet PDF


     Arbitration is a non-judicial proceeding used as an alternative form of dispute resolution. Arbitration may be agreed to by the parties, required by a provision in a contract for settling disputes, or provided for under statute. In a contract, the parties often agree to have the matter determined by a panel, such as one provided by the American Arbitration Association (AAA; which has a specific set of rules), a retired judge, some other respected lawyer, or some organization that provides these services. The decision of an arbitrator may be converted into a legal judgment on petition to the court unless some party has protested that there has been a gross injustice, collusion, or fraud.


Under AAA Rules, the Following Filing Fees Apply

     Nonrefundable $200 payment due in full at the time of filing by the consumer unless the parties agree otherwise.

  What Must Be Proven

     If you (the claimant) have filed a claim, you must explain the circumstances of the dispute, providing evidence to support your claim of why you are entitled to relief.  If you (the respondent) are responding to a claim, you must explain why the claimant is not entitled to relief, providing evidence to support your response. 

In addition, the following must be given to the AAA:

  • names and addresses of the consumer and the business, and the names of the representatives of the consumer and the business
  • a specification of the amount of money in dispute
  • the identity the requested location for the hearing if an in-person hearing is requested
  • a statement of what the claimant wants
  • a copy of the arbitration agreement contained in the contract or agreement sent by the claimant
  • a copy of the court order if the arbitration is pursuant to a court order sent by the claimant
  • the filing fee sent by the claimant

The Decision

Its Release

     The award shall be issued promptly by the arbitrator and, unless the parties agree differently or the law indicates a different time frame, no later than 30 calendar days from the date the hearing is closed, or, if the case is a documents-only procedure, 14 calendar days from the date the arbitrator set for their receipt of the final statements and proofs. The AAA may extend the time limit for the rendering of the award only in unusual and extreme circumstances.

How It Affects You

     If the arbitrator issues an award stating that you owe money, the debt collector must go to court and ask it to "confirm" the award as a court judgment before it can collect on the arbitration award. The court judgment can be used to try to collect payment from you. The court may issue a garnishment order against you that allows money to be withdrawn directly from your paycheck or bank account. Certain types of funds cannot be garnished, including some federal benefits.

    If you disagree with the award, you have two options: challenge the collector's request that the court confirm itor go to court yourself to contest the award. You have a limited number of reasons for challenging anaward, like arbitrator misconduct, and you may have a short period of time to do so. You might consult with a lawyer about challenging an award.

   The results of an arbitration proceeding can have a negative impact on your credit report and credit score. That, in turn, can affect whether you can get a loanand how much you will have to pay to borrow money.

This fact sheet is a collaboration of the Center for Arkansas Legal Services and Legal Aid of Arkansas, Inc. These nonprofit organizations provide free legal assistance to eligible Arkansans who meetincome, asset, and other guidelines. Legal assistance may also include advice and counsel, brief services, or full representation depending on the situation. For more information about civil legal aid in Arkansas, please visit For information specific to Legal Aid of Arkansas, Inc., visit For information specific to the Center for Arkansas Legal Services, visit Apply for services online.
The information and statements of law in this fact sheet should not be considered legal advice. This fact sheet is provided as a broad guide to help you understand how certain legal matters are handled in general. Courts may interpret the law differently. Before you take action, talk to an attorney and follow his or her advice. Always do what the court tells you to do.
Content Provided by: Center for Arkansas Legal Services

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